Founded and managed by Dia, Thetris fills a critical gap in the hospitality industry: the need for a seamless, all-inclusive guest experience solution.
Dia Bah
Guest Experience Specialist
With over 12 years of experience in the hospitality industry, Dia has dedicated her career to crafting exceptional guest experiences in some of the most prestigious hospitality businesses across France and Dubai. Her expertise is rooted in a deep passion for “l’art de vivre à la française”, and her relentless drive to tackle new challenges has set her apart in the industry.
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Throughout her experience, Dia has gained a profound understanding of all guest-facing services. Her expertise spans from recruiting and integrating reception teams to training them in line with the highest brand standards, ensuring exceptional service at every touchpoint.
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Leveraging her vast network of influential contacts across New York, Los Angeles, Paris, London, and Dubai, Dia’s close relationships with elite concierges grant her exclusive access to the world’s most distinguished guest services, setting a new standard in hospitality.
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With Thetris, Dia has assembled a team of professionals who shared her high standards and vision..
Our Mission
A 360* Guest Experience Management
1
Elevate Guest Experience
THETRIS aims to enhance guest interactions by offering seamless management solutions across multiple channels, ensuring memorable and personalized experiences for hospitality businesses.
2
Empower Hospitality Teams
THETRIS provides comprehensive training, recruitment, and call center services to equip teams with the tools they need to deliver top-tier service and hospitality.
3
Build Strong Brand Identities
THETRIS helps restaurants and hospitality companies craft cohesive brand experiences, aligning guest interactions with the brand's core values and vision to foster lasting customer loyalty.
4
Deliver End-To-End Solutions
From streamlined reservation systems to expert team training and management, we optimize processes for efficiency while building strong concierge partnerships. Additionally, we ensure clientele quality control, providing a seamless, high-level service that meets the highest hospitality standards.